Data Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you register for and use Stay Lucky services. We take your privacy seriously and set out below what information we hold, why we hold it, how we use it and the choices you have about that information.

Types of data we collect

We collect a range of information needed to operate an online casino account safely and lawfully. Data falls into three broad categories: personal data, technical data and transactional data. We may also keep records of your communications with our support team and any activity linked to your account.

Personal data

Personal data includes name, date of birth, contact details (email, phone and postal address), identity documents provided for verification, and bank or card details used for deposits and withdrawals. We use this information to verify identity, prevent fraud and comply with legal obligations.

Technical data

Technical data covers device and connection information such as IP address, browser type and version, operating system, device identifiers and location data to the extent necessary. We also store usage data showing how you interact with the site and which games or pages you visit.

Transactional data

Transactional data includes deposits, bets, wins, losses, bonuses applied, payment method details and withdrawal history. This information is used for account management, dispute resolution, anti-money laundering checks and responsible gambling controls.

How we use your information

We use personal, technical and transactional data to provide and improve our services, to process payments and withdrawals, to meet regulatory and legal obligations, and to protect accounts from unauthorised access or fraud. We may also use aggregated or anonymised data for analysis and business planning.

Data protection and storage

We store data securely and limit access to authorised staff and service providers who need the information to perform their roles. We use standard technical safeguards such as encryption for data in transit and at rest, secure hosting and access controls. Data retention periods are determined by legal and operational requirements and we do not retain personal data for longer than necessary.

Cookies and tracking technologies

We use cookies and similar technologies to run the site, remember your preferences, improve performance and provide personalised content. Some cookies are essential for account security and transactions, while others support analytics and marketing. You can manage cookie settings in your browser, but disabling certain cookies may affect functionality.

User rights

You have rights over your personal data, including the right to access, correct or request deletion of your information, and in some cases to restrict or object to processing. You may also request a copy of your transactional history or ask us to transfer data to another provider where technically feasible.

Access, correction and deletion

To exercise any of these rights or to update your details, contact our privacy team at [email protected]. We will respond to verified requests within a reasonable time and advise if any legal or operational reasons prevent us from complying fully.

Information sharing and third parties

We share information with trusted third parties where necessary to provide services, such as payment processors, identity verification and fraud prevention providers, analytics services and customer support platforms. We require these partners to process personal data in line with applicable privacy standards. We do not sell your personal data to third parties.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to registered users. Please review this page periodically to stay informed about how we protect your privacy.