Stay Lucky Casino Responsible Gambling
We take responsible gambling seriously at Stay Lucky. Our aim is to help you enjoy the site safely and keep play under your control. We provide practical tools and guidance so you can manage your activity, recognise when to take a break, and get help if gambling becomes a problem.
Player protection principles
We believe in clear, fair and accessible protection for every player. That means offering easy-to-use controls, straightforward information about limits and self-help options, and prompt support when a player asks for assistance. We encourage sensible play and expect all customers to gamble only what they can afford.
Activity-control tools
To help you manage play we offer a range of controls you can set from your account. These include:
- Deposit limits - set daily, weekly or monthly caps.
- Loss and wagering limits - restrict how much you can lose or stake over a set period.
- Reality checks - optional pop-ups reminding you of session time and activity.
- Account pauses - short breaks you can apply to stop play immediately.
Deposit limits
You can set a minimum and maximum deposit amount that suits your budget. Typical options include daily, weekly and monthly limits so you can control how much you put into your account over time. Limits can be changed, but we may enforce a cooling-off period before increases take effect.
Loss limits
Loss limits let you cap how much you can lose over a period. If you reach the limit, further play will be blocked until the limit period resets or you contact support to discuss permanent changes. These limits are designed to protect your finances and promote longer-term control.
Time limits and account breaks
If you want to step away, use session reminders or apply an account break. Short breaks log you out and prevent further play for the chosen period. They are an effective way to stop impulsive play and give you time to reassess your activity.
Self-exclusion
If you need a longer break, self-exclusion is available. This blocks access to your account for the selected timeframe and can be extended at any time. We also support national self-exclusion schemes and can help you register if you wish.
Recognising signs of problem behaviour
Look out for signs such as spending more than you can afford, chasing losses, hiding activity from friends or family, neglecting work or daily responsibilities, or feeling anxious about gambling. If any of these apply, consider using our tools or seeking professional support.
Tips for maintaining control
Set sensible deposit and loss limits, use reality checks, avoid gambling when stressed or under the influence, and treat gambling as entertainment rather than a way to make money. Talk to someone you trust if you notice worrying behaviour.
Professional help and support organisations
If you need expert help, contact GamCare, GambleAware or Gambling Therapy for confidential advice and counselling. For NHS support, visit your local NHS service. If you would like assistance from us, contact our team via live chat or email at [email protected] and we will help you access the right measures and external services.