Terms of Use

These Terms and Conditions set out the rules that govern your use of the Stay Lucky online casino platform and explain the relationship between us and our users. They describe account responsibilities, eligibility, permitted use of the site, how promotions and payments are managed, and how disputes and changes to these terms are handled. By registering or using our services you accept these terms and any policies we publish on the site.

Account responsibilities

You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account. Only one account is permitted per person, household and payment method unless we expressly agree otherwise. You must notify us immediately if you suspect unauthorised access to your account.

Verification and security

We may require identity and address verification documents before allowing deposits, withdrawals or access to certain features. Typical checks include a copy of a valid photo ID, proof of address and proof of payment method. We use verification to prevent fraud and to comply with our security procedures.

Account limits and suspension

We may apply deposit, wagering or withdrawal limits to your account for security, regulatory or responsible gambling reasons. Accounts may be locked, restricted or closed where we suspect a breach of these terms, fraud, bonus abuse, use of false details or circumvention of a self-exclusion request.

Eligibility requirements

Access to the platform is limited to persons who are of legal gambling age in their jurisdiction and who are permitted to play under local law. By registering you confirm you meet these eligibility requirements. Certain countries are restricted from registering or playing; where applicable, the site will block access or refuse registration.

Acceptable platform use

You agree to use the site lawfully and not to attempt to manipulate games, interfere with other users, or reverse‑engineer software. Prohibited actions include collusion, automated play, chargebacks and any attempt to evade account limits or self-exclusion. We reserve the right to withhold funds and close accounts where misuse is suspected.

General bonus and promotion rules

Promotions are subject to separate terms which form part of these Terms and Conditions. Only one active bonus may be used at a time unless stated otherwise. Wagering requirements, game contribution rates and maximum bet limits apply to bonus balances and free spin winnings. We may refuse or revoke bonuses where we reasonably suspect abuse or non‑compliance with promotional terms.

Deposits and withdrawals

We accept the payment methods listed on the cashier. Deposits are typically available instantly; withdrawals are subject to verification and processing times. Minimum deposit and withdrawal amounts, and any limits, are published in the cashier and may vary by payment method. A monthly withdrawal limit may apply; larger wins may be paid in instalments where stated in the account rules.

Dispute resolution

If you have a complaint please contact our support team in the first instance. We will investigate and aim to resolve disputes promptly and fairly. If a dispute cannot be resolved directly, options for independent review may be outlined in our complaints procedure as published on the site.

Updates to terms and conditions

We may amend these terms from time to time. Changes will be published on the site and, where appropriate, notified to you. Continued use of your account after changes are posted will signify your acceptance of the revised terms. If you do not agree with the changes you should stop using the service and contact support.

For account queries or to raise a concern please contact our support team via the channels shown on the site. We encourage responsible play and provide tools such as deposit limits, session reminders and self-exclusion to help you manage activity on your account.